Privacy Policy

Thank you for taking the time to read our privacy policy. At Trust Automation Inc. ("Trust Automation", "we", "our" or "us"), your privacy is of the utmost importance. We want you to be fully informed about our privacy and data practices, the information we collect, how it is used, disclosed, and protected, and the choices you have with it, ensuring transparency and trust in our business relationships. This privacy policy addresses our practices through our website, www.trustautomation.com and does not address any privacy policies or practices subject to written agreements with our business customers or with our daycare center, Trust Children's Center.

1. PERSONAL INFORMATION WE COLLECT

In order to serve our business customers, Trust Automation will collect various information, including:

• Business professionals contact information including your name, title, company name, company email, company phone number.
• Any other information provided through contact forms, inquiries, or updates.
• Correspondence, which may include any personal information provided during an email correspondence or customer service engagement.
• Billing and administrative finance information.
• If you apply for a job with us, we may collect professional and employment-related information such as résumés, employment history, and qualifications.
• Information that your web browser automatically makes available to us whenever you visit a website, including Internet Protocol (IP) address, referral traffic information, the dates, times, and number of times you visited the Site, the pages viewed or interacted with on the Site, and browser metadata including type, version, and language.

2. HOW WE USE PERSONAL INFORMATION

Subject to the terms of this privacy policy and our business customer agreements, we may use personal information for the following purposes:

• To fulfill product purchases and provide our services, including:
• Providing customer support, technical assistance, and troubleshooting services.
• Managing warranties, repairs, and maintenance requests.
• To improve and further develop products, services, and solutions, for example, we use your information to better respond to your requests or inquiries
• To contact you or your company about possible business opportunities, offerings, or a specific request or inquiry.
• To carry out business communications and manage business relationships.
• To provide customer support or incorporate feedback including via email and chat.
• For marketing and business development, notably sending email communications and updates, conducting market research and customer feedback surveys to improve our offerings and also to analyze and respond to your feedback and survey responses.
• To personalize and optimize website experiences based on user interactions
• Investigate and prevent fraud, unauthorized access, or illegal activities.
• Evaluate an application for employment from you.
• We may also process information as a result of a court order or other legal or regulatory proceeding.

3. HOW WE DISCLOSE PERSONAL INFORMATION

Trust Automation does not sell or share personal information for independent third-party marketing purposes. However, we may disclose personal information in the following circumstances to support our business operations, fulfill contractual obligations, and comply with legal requirements.

Subject to business customer agreements, we may disclose information in order to:

• Enable our internal sales and business development teams to follow up on inquiries and potential business opportunities.
• Enable authorized distributors, channel partners, and other suppliers who help us provide you our products, services, or solutions.
• Enable selected service providers and subcontractors who provide services on our behalf.
• Engage in direct communications regarding our automation solutions.
• Protect the legal rights of our company, our employees, our agents, and our affiliates.
• Protect the safety and security of those who access and use our products and services.
• Detect and protect against fraud.
• Comply with law or legal process.
• Complete a legal transaction related to the sale of our business or any assets.

Subject to customer confidentiality agreements, Trust Automation may disclose aggregate or anonymous information for any purpose. This means that the information we disclose does not identify specific individuals or is combined with other data to protect your privacy.

4. PRIVACY CHOICES

At Trust Automation, we respect your privacy and provide you with choices regarding how your personal information is used and shared.

You have the right to exercise the following choices with our use of your personal information:

• Access or modify the personal information we maintain about you.
• Delete the personal information we maintain about you. Please note that we reserve the right to retain any information necessary to comply with our legal obligations, including financial reporting.
• Correct inaccurate personal information we maintain about you.
• Opt out of certain uses of your personal information, notably:
• Marketing Emails: To opt out of marketing e-mail communications, you may click the ‘unsubscribe’ link in the marketing emails.

5. COOKIES AND OTHER TRACKING TECHNOLOGIES

Like many companies, we use cookies, pixels, and other tracking technologies to collect information about your browsing activities, your interactions with our websites or emails, and to serve tailored ads on other websites. There are a number of ways to opt out of having your online activity and device data collected, which we summarize below.

• Tailored advertising using your email address. If Trust Automation has collected your email address, it may be used for tailored advertising on other websites. To opt out of this use, please email us at privacy@trustautomation.com.
• Blocking Cookies In Your Browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.

6. SECURITY

We maintain reasonable safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control. Despite our efforts, we cannot guarantee that unauthorized access or use will never occur. It is important that you take steps to keep your information safe and secure.

7. RETENTION

We will retain personal information in accordance with our records retention policies or the terms of our written agreements. For employment candidates, we retain applications for one year.

8. U.S. STATE-SPECIFIC NOTICE

Certain U.S. states have enacted comprehensive privacy laws that create additional privacy obligations for businesses and provide their residents with additional privacy rights. We publish all of the categories of personal information collected, used, and disclosed above.

If you are a resident of a state with enhanced privacy rights, we can confirm:

• Trust Automation does not ‘sell’ personal information or ‘share’ personal information for cross-contextual behavioral advertising as those terms are defined under state privacy laws.
• Trust Automation does not process any personal information deemed ‘sensitive’ as defined under state privacy laws, including information related to children (excluding the onsite licensed ‘Trust Children’s Center’).
• If you believe we have obtained personal information associated with children under the age of 16, please contact us at privacy@trustautomation.com and we will delete it.

9. THIRD-PARTY LINKS

The Services may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of any other site that collects personally identifiable information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time as we update or expand our Services. If we make material changes, we will post the updated Privacy Policy on this page with a ‘Last Updated’ effective date of the revisions and endeavor to email you in advance. We encourage you to look for updates and changes to this Privacy Policy by checking this page.

11. CONTACT US

If you have any questions about our privacy or security practices, or if you are a Trust Automation customer and would like to request access to or correction of your personal information, you can contact us by email at privacy@trustautomation.com or at: